Use Case:
Data privacy is a crucial aspect of managing business data within a ServiceNow instance. What solutions are available in ServiceNow? Which plugins support the enhancement of data privacy in the ServiceNow environment?
Solution:
The subsequent plugins facilitate the implementation of the Data Privacy solution within the ServiceNow instance.
Data Privacy [com.glide.data_privacy]
Data Privacy [sn_dp_store_app]
Data Discovery [sn_data_discovery]
Yokohama also offers Data Privacy features enhanced by the capabilities of 'Now Assist'. Please refer below links.
To ensure the privacy of data contained in attachments associated with your ticket, Yokohama offers robust capabilities through the 'Data Discovery Job'. This feature includes a 'Scan' function that allows for the examination of your attachments to identify specific patterns.
Prior to utilizing this feature, it is essential to complete 2 important steps:
1. Configure your Target table and Active Data Patterns.
2. Consult with your SN procurement team to obtain the necessary additional license.
This solution is specifically designed for scanning attachments, addressing the growing demand among businesses for effective data privacy measures. It represents a unique advantage of the 'Yokohama' version.
It is important to mention that when discussing GDPR compliance concerning your data, 'ServiceNow Vault' offers additional functionalities.
Regards,
Suresh.
