"Speaking for myself, I spend a good ten minutes a day deciding whether or not to read the results of new surveys, and, once I have read them, a further five minutes deciding whether or not to take them seriously."
- Craig Brown
No matter how you feel about surveys, the Fuji release of ServiceNow provides some great new survey functionality to work with when trying to obtain feedback or information. The Survey Designer enables users with the survey_admin role to create, configure, manage, and distribute high-quality surveys from a single centralized location. Following are very basic instructions for creating, configuring, and publishing a survey in Fuji.
How to create a Survey:
- Navigate to Survey > Survey Designer.
The Survey Designer opens in a new tab or window. - Type a Name for the new survey.
- Create a question by dragging a question type from the Controls palette on the left to the survey on the right.
- In the question header, click the gear icon to configure the question.
- Repeat steps 3 and 4 to create additional questions.
- To see what the survey looks like, hover over the menu icon and select Preview.
- Make any necessary changes.
- Click Save.
How to configure and publish a Survey:
- Navigate to Survey > Survey Designer.
- Hover over the menu icon and select Load Survey.
- Click the lookup icon and select a survey.
- Click OK.
- Click Configuration.
- Make changes that apply to the whole survey. For example:
- Allow users to take the survey without revealing their names by selecting the Anonymize responses option
- Write some opening text or instructions in Introduction
- Add some closing information or a thank you message displayed for users after they take the survey in End note
- Set a limit on how long the survey can be taken in Duration
- Click Save.
- Hover over the menu icon and select Save and Publish.
How to view Sample Surveys:
If you'd like to jump in and start playing around with surveys, there are several sample surveys to view, edit, and test.
- Navigate to Survey > View Surveys.
- Click a survey Name.
Tip: The Service Desk Satisfaction Survey contains a good set of survey responses to view.
The Survey Designer contains many more useful and powerful features including:
- categories for organizing groups of questions on a survey and reporting scores separately
- dependencies for creating special conditions that must be met for specific questions to appear on the survey
- option for setting mandatory questions
- randomizer for displaying answers in a different order
- templates for creating questions consistently and quickly
- retakes for resubmission of survey answers
- different view options for survey results, including color-coded scorecards - here is a sample scorecard
For more information about the Survey Designer and detailed instructions for creating and managing surveys, see Survey Designer in the product documentation.
