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Brad Tilton
ServiceNow Employee

Note: This blog post reflects my own personal views and do not necessarily reflect the views of my employer, Accenture.

Every now and then I'll come across a question in the community or have a customer that needs to track whether or not an item was generated from an order guide or a standard catalog item request. Sometimes they also may need to know which order guide it came from.

There are really a couple of ways to track that. One would involve a variable set and some cascading variables, and the other is this SNCGuru solution. They both have drawbacks, but I usually lean towards the latter partially because I try to create as few variables as possible. It's not perfect as there's a use case where it doesn't end up capturing the order guide.

Today I posted that SNCGuru article as a response to someone else's question and got a new response. shouvik made my day by linking to this article, and telling us that there is a feature in Helsinki that automatically captures the order guide and writes it to a field called Order guide on the requested item without the customer having to configure anything. I went ahead and tested in my Helsinki instance and, sure enough, the order guide field was populated with the order guide I used to order the items.

ritms.PNG

I figured I'd try to give it a bit more visibility as I've been working primarily in Helsinki for a while now and I try to stay on top of the newest releases and had no idea that this new functionality existed.

Request an order guide

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