We are currently running a study focusing on Task intelligence for Case Creation, aiming to improve the agent’s experience for creating tasks and making it automated.
If your are responsible for Administrating, Configuring and maintaining a specific application(eg. Case management, service catalog, Knowledge management) to meet operational guidelines and performance standards and use ServiceNow for the same or are in charge of implementing CSM/ITSM, join the study and help us serve you better.
To participate in our study, please fill in the following survey:
https://sky.mu-iq.com/run-task-survey?pbid=7121608
If you have any questions, reach out to Research Program Manager, Sriti Devadiga
