Available now in the ServiceNow app store!
With the NewRocket Contextual Search Results Widget your company can achieve incident deflection in the Service Portal. As self-service users enter details about their issue, search results appear within the form, allowing the user to view relevant knowledge articles, catalog items, or social Q&A thread instead of submitting an incident. The result: less incidents submitted and more satisfied users.
Key Features
— Integrates with existing record producers
— View search results while typing
— View individual result items without navigating to a new page
— Simple to configure to show relevant knowledge articles, pinned articles, social Q&A and/or catalog items
Thank you, Nathan!
Nathan Firth,
Founder of NewRocket, Inc. and ServiceNow architect, web developer, and entrepreneur with over 20 years experience in web development. Former senior engineer and team lead of Service Portal at ServiceNow, originally from Sweden, but currently living in San Diego, CA.
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