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Ishaan Shoor
Mega Sage
Mega Sage
Hello, 

In this article, we will walk through the process of adding an application admin role and restricting the system administrators to access your custom application unless the application admin role is assigned to them. Let's go! 

 

Below are the steps that need to be followed to make sure that system administrators are not able to access the records within a custom application and the custom application itself: 
 
  1. If not added already, make sure you create/add an application-specific admin role to your custom application. Similar to the "application_user" role, it can be something "application_admin" or something along similar lines.

  2. Now navigate to roles -> Open the application admin role you created for your application -> Make the "application administrator" field true (you will have to add this field to the form view of the role record). 

    IshaanShoor_1-1669141433470.png

     

  3. Grant this application-specific admin role to desired user(it is also best to have multiple users have application-specific admin roles in case someone leaves the company etc).

  4. Log out and log in as the application admin user.

  5. Navigate to the custom application record, System Application -> My Company Application -> Select your application -> Make Application Administration to true.
    IshaanShoor_3-1669141625337.png

     

  6. Also, make sure the system admin role doesn't contain the application-specific admin roles that grant access to the application.

  7. Now test with the system administrator and other users, you won't be able to access the application and records that are a part of that application. 

Hope this helps, Please let me know in case of any questions or if any other information is required. 

Related ServiceNow Docs.

Regards,
Ishaan Shoor
3 Comments