Welcome to a great new experience on the ServiceNow support system known as HI. Introducing the Customer Self-Service Portal!
When you log on to HI at hi.service-now.com, you'll see a sleek new look that matches our Fuji release and you'll have the most important tools you need to manage your instances all on one screen. Here's a quick look:
(1) Receive important information
Important notifications are located at the top of the screen.
(2) Easily view instance availability and open issues
Your real availability statistics and list of open issues (incidents, problems, changes, and enhancement requests) are still easily available.
(3) Control all of your instances
Click Manage Instances to see key information about all of your instances listed in one page. Select different actions such as activating a plugin, cloning the instance, or requesting a version entitlement for the different individual instances.
(4) Managing upgrades
Manage your upgrades using the Instance Upgrade Management dashboard. This useful dashboard lists all of your instances, showing the current version, upgrade versions available, and any upgrades already scheduled.
(5) Review alerts
Click a red badge to obtain information about alerts such as locked out users or upgrades in progress.
(6) Take care of user accounts on HI
Keep user information current, assist locked out users, activate and deactivate users as necessary, and edit user roles all in one spot.
(7) View Service Catalog options
Service Catalog items and services are listed, including VPN requests, training registration, and a handy option for determining your customer administrator.
(8) Obtain support from ServiceNow
Use the Support option to view extensive documentation, enter the ServiceNow community to talk with other ServiceNow users, or file an incident.
(9) View the legacy HI portal
If necessary, use this option to view the legacy HI portal with the Application Navigator on the left side.
Note that ServiceNow Express users and ServiceWatch users will not see the Customer Self-Service Portal, but will continue to use the legacy HI portal.
ServiceNow offers more information about the new Customer Self-Service portal in our knowledge base:
- Using the Customer Self-Service Portal
- Customer Self-Service Portal on HI
- Customer Self-Service Portal walkthrough tour
- Customer Self-Service Video tutorials
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