ServiceNow Learning 109: What are indicator sources in Performance Analytics

[Shamma Negi]

Indicator sources are data sets consisting of filtered records from one table or database view.

An indicator source configuration specifies a table, such as Incident [incident], conditions for filtering records from that table, and a frequency that you base on the conditions. An indicator source cannot specify a rotated table. Multiple indicators can use the same indicator source. Data collection jobs query the database once for each indicator source. Thus, all indicators that use the same indicator source get data from the same point in time.

Typically, an indicator tracks the situation on a certain date. The indicator source conditions should include a date-related filter, such as [Opened][on][Today]. Indicators collected less frequently might specify a larger date range, such as [Closed][on][This month].

Create indicator sources carefully. Since multiple indicators may be linked to an indicator source, it is not easy to change the indicator source after you created it. Furthermore, changing an indicator source can cause a disjoint with scores that you have already collected.

Note: Indicator sources must be created before you can create an indicator.

Role required: pa_data_collector or admin

Field Description

Facts table	Specify the facts table and any conditions for filtering the records of that table. You can specify a database view as the facts table. Remote tables are not supported.
Report source	Specify an existing report source to reuse. A report source specifies a facts table and filtering conditions. If the report source changes, a warning appears when you view the indicator source to inform you about the change. To update the indicator source, click the refresh button next to the Report source field.

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Shamma