1.1.Restrict attachment For Others groups
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11-14-2024 09:14 PM - edited 11-14-2024 09:16 PM
Hi Team ,
can anyone please help me on this requirement?
If incident assigned to ' Service Desk ' Team , and if they attached any attachment in the incident that should not be visible for other teams .
If other opens the incident also , attachment should not visible to them , only it should visible for ' Service Desk ' only .
Please provide configuration steps to achieve this requirement ,
Please attach configuration screenshots for better understanding .
Also , Please provide test results of this requirement .
Please provide steps screenshot
@Ankur Bawiskar Please help me here
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11-14-2024 10:33 PM
This might help Document
If my answer helped you in any way, then mark it as helpful or correct. This will help others finding a solution.
Thanks,
Raj
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11-14-2024 11:02 PM
Hi @nameisnani,
Here’s a link you might find helpful—please take a look : Limit access to Attachments through ACL in ServiceNow
Please mark my response as correct and helpful if it helped solved your question.
Thanks,
Rohit Suryawanshi
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11-14-2024 11:26 PM
Why are you posting the same question 3 times in the same topic? This doesn't help you in getting a solution faster and it is frustrating for both you as the people helping you that you get information you already have through another question.
https://www.servicenow.com/community/developer-forum/1-restrict-attachment-for-others-groups/td-p/31...
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark