1.1.Restrict attachment For Others groups

nameisnani
Mega Sage

Hi Team ,

can anyone please help me on this requirement? 

 

If incident assigned to ' Service Desk ' Team , and if they attached any attachment in the incident that should not be visible for other teams . 

 

If other opens the incident also , attachment should not visible to them , only it should visible for ' Service Desk ' only .

 

nameisnani_0-1731647479328.png

 

 

 

 

Please provide configuration steps to achieve this requirement ,

Please attach configuration screenshots for better understanding .

 

Also , Please provide test results of this requirement .

 

Please provide steps screenshot

 

@Ankur Bawiskar  Please help me here 

3 REPLIES 3

raj chavan
Tera Guru

This might help Document

If my answer helped you in any way, then mark it as helpful or correct. This will help others finding a solution.

Kindly mark it correct and helpful if it is applicable.

Thanks,

Raj

Rohit99
Mega Sage

Hi @nameisnani,

Here’s a link you might find helpful—please take a look : Limit access to Attachments through ACL in ServiceNow 

Please mark my response as correct and helpful if it helped solved your question.

 

Thanks,

Rohit Suryawanshi

Mark Manders
Mega Patron

Why are you posting the same question 3 times in the same topic? This doesn't help you in getting a solution faster and it is frustrating for both you as the people helping you that you get information you already have through another question.

https://www.servicenow.com/community/developer-forum/1-restrict-attachment-for-others-groups/td-p/31...

https://www.servicenow.com/community/developer-forum/restrict-attachment-for-others-groups/td-p/3104...

https://www.servicenow.com/community/developer-forum/1-1-restrict-attachment-for-others-groups/td-p/...

 

 

 


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark