1.How to achieve Number of ITIL Process licenses allocated to Client members

[Research]

Hi 

1. Has any one worked on Reports of ITIL process Licenses allocated to particular client members.
if yes or have an idea please guide me.

2. To Generate  the report of Agent Utilization report spent on tool like iteractions,Incident/Request, chat etc
time spent on tool and activity metrics like Login, break, Logout.
Kindly help me.

Thanks.

[Preethi26]

Hi @Research , Can you help me if the report is created successfully?