Incorrect License count : IT Service Management Standard

[stormy 12]

Hello All,

I am novice to Subscription Management, Any help on this would be appreciated.

We have "30" purchases license for "IT Service Management Standard" and we allocated 27 out of 30 to users. When I see it on Subscription management it looks like below:

It is showing 27 count but ServiceNow informed us total 38 license are allocated and seeing slight overage of 8 ITSM licenses being used.

Anybody advice me on this?

@Ankur Bawiskar  @Chuck Tomasi  

How should I keep count to 27 and 38 is not visible to us?

Any help will be appreciated.

Thank You!

[Dr Atul G- LNG]

Hi @stormy 12 

I read in some of the post , if there is difference better to reach out to SN Account team and they can help on this part. There can be many reasons for this. 

[SN_Learn]

Hi @stormy 12 ,

The below article explains the difference:

Key Differences between ServiceNow Compliance Reports and Subscription Management 

Configuring Subscription Management with Groups –provides the step-by-step guide on how to configure Subscription Management with Groups so that numbers in Subscription Management closely match Compliance reports.

Please mark this response correct if I've answered your question.  Thanks!