@nameisnani
Sure
Create On change Client script on Service Field
// Only proceed if the new value is not empty
if (newValue) {
var ga = new GlideAjax('SupportGroupUtil');
ga.addParam('sysparm_name', 'getSupportGroup');
ga.addParam('sysparm_service_sys_id', newValue);
ga.getXMLAnswer(handelResponse);
function handelResponse(answer)
{
var supportGroupSysId =answer;
// Set the assignment group field (change 'assignment_group' to your actual field name)
g_form.setValue('assignment_group', supportGroupSysId);
}
}
script include
getSupportGroup: function() {
var supportGroup = ''; // Default value if not found
var serviceSysId = this.getParameter('sysparm_service_sys_id'); // Get the service sys_id passed from the client script
if (serviceSysId) {
var serviceGr = new GlideRecord('your_service_table'); // Replace with your actual service table name
if (serviceGr.get(serviceSysId)) {
supportGroup = serviceGr.support_group.sys_id.toString(); // Adjust the field name as necessary
}
}
Please mark this response as Correct and Helpful if it helps you can mark more that one reply as accepted solution
return supportGroup;
},
