Hr case assigning by using AWA

[satya609]

Hi...If subject person location match with any one of the user in the assignment group member HR case should assign to the group member by using AWA. Please help me out

[Animesh Das2]

Hi @satya609 ,

I think the SN docs can help you set this up, please go through the SN doc: Add or modify an HR assignment rule 

Please share if you face any issues/challenges while following the doc.

You may mark this helpful as well if it helps you.

Thanks, 

Animesh Das

[satya609]

I need to write code in AWA to get this...

would please help on that.

[Anwesha3]

Hi @satya609  
You can store all locations of the group members in an array and check if the subject person's location match with any one of it



Kindly mark the reply as a correct answer / helpful if it helped to solve your question.

Thanks,
Anwesha

[Animesh Das2]

Hi @satya609 ,

You can have a look at the video from ServiceNow community channel to give you detailed understanding to configure AWA. It will help to configure in this location based scenario as well. You might need to create some simple script.

If this address your question, please mark this response correct by clicking on Accept as Solution.

You may mark this helpful as well if it helps you.

Thanks, 

Animesh Das

AWA Implementation Guide