2 records with same ticket number

[sr_surendra]

Dear all,

Could someone please let me know how 2 different records can have same ticket number.

We have recently encountered with situation where 2 different records had same ticket number.

I want to see this happen again by replicating the situation that might had happened.

Could someone please let know if anyone have any idea about similar situation

Regards,

Surendra Deshmukh

[Zoso1]

Do you have by chance, any internal business logic modifying the numbers records in sys_number table?

The auto-numbering is using this table to know which one is next.

[sr_surendra]

No, its normal configuration as we set normally for auto numbering