502 Bad Gateway (snow_adc) PDI Offline

[Hari Shankar]

My PDI has been showing:

"Developer Instance is undergoing unscheduled maintenance"

for the past 6+ hours.

Current status:

• Instance status shows as Offline

• Accessing the instance URL gives:
  502 Bad Gateway snow_adc

I already tested:

• multiple browsers

• incognito mode

• mobile network

• different devices

The instance still appears under "Manage My Instance" with all its details visible.

So, I wanted to check:

1. Does this mean the instance is reclaimed?

2. If not, is it normal for unscheduled maintenance to take this long?

3. Is there any recovery action I should take from my side?
   
   I'm new to service now, can someone help me with this. Thanks in advance.

[Dr Atul G- LNG]

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Dr Atul G- LNG]

Hi @Hari Shankar 

So, I wanted to check:

Does this mean the instance has been reclaimed?

Atul: If it is showing under Manage Instance, it means you still own it.

If not, is it normal for unscheduled maintenance to take this long?

Atul: Yes, this is normal. It has happened to many users.

Is there any recovery action I should take from my side?

Atul: Not at the moment. Until it comes back, there isn’t much you can do.