A UI Policy has prevented you from making changes

[Diorella Angulo]

Hi,

I'm getting the following error when I try to change the Due Date from Visual Task Board. I found the following solution on Now Support https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0821210 but I can't find what is the UI Policy that is blocking me to do the change. I want to inactivate it. 

This is the field I want to change from the Visual Task Board. It is happening only for certain SCTASKs, so I want to know the reason.

This is the error message I'm getting from the Catalog Task.

Can someone guide me how to find that UI Policy?

Thanks,

[Diorella Angulo]

Hello,

I opened the Script Debugger, and it says it is running, I went to the Visual Task Board and tried to change the Due Date field to get the error and I don't see anything in the console. Any ideas? 

[Tobi3]

@Diorella Angulo >
have you ever found out what the issue was, and how to find the ui policy that's throwing the error?
I found this: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0821210
> 

There is a UI Policy enforcing a rule for a field that is different within a form for VTB vs the field outside a VTB.

For example, a field is made mandatory by a UI Policy but the field is not displayed within the VTB record's form. Since the field will not display in VTB, it will not be populated with a value, the UI Policy that validates that the field is Mandatory fails, and the error is seen.