Is it possible to have custom logic behind the Create Incident button?

[EmilyAWN]

We would like the Create Incident button to look at the knowledge base the current article is in, and create a record based on that knowledge base's assigned record type, while still creating the appropriate record in cxs_relevant_doc/_task.

In the IT knowledge base, the button creates an INC.

In the HR knowledge base, it creates an HR case.

In the Legal knowledge base, it creates a Legal ticket.

Etc., etc.

I'm not sure if the solution is to change the button's behavior, or to change the views for each knowledge base and have a different button for each view, or something else, or if it just isn't possible.

[Sainath N]

@EmilyAWN : In this case, you can go by single button and add the differentiating logic in the script. Add similar structure of code in your UI Action script.

if (current.knowledge_base == 'sys_id_of_it_knowledge_base') {
    createIncident();
} else if (current.knowledge_base == 'sys_id_of_hr_knowledge_base') {
    createHrCase();
} else if (current.knowledge_base == 'sys_id_of_legal_knowledge_base') {
    createLegalRequest();
}

function createIncident() {
    // Add your Incident creation logic.
}

function createHrCase() {
    //Add your HR Case creation logic
}

function createLegalRequest() {
    //Add your Legal Request creation logic.
}

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