I need a way to programmatically disable or hide the "Accept" button within the inbox component in both "CSM/FSM Configurable Workspace" and "Service Operations Workspace".
I use AWA Offer Work API to offer work items to agents and AWA Inbox Action API to accept/reject work items on behalf of agents upon actual answering/rejecting calls with their physical device.
I managed to hide "Reject" button by setting "allowed_to_decline" to false. Now need to hide the "Accept" button as well, but do not see a flag to do so in AWA Offer Work API documentation.
