Ability to lock a servicenow record for a user at a time

mayank15
Tera Contributor

Hello All, 

I trying to achieve the below requirement for one of the custom table form in Servicenow.

 

When a user opens the record form in the table,

Then I want the system to lock the form for other users so that only 1 person can edit the form at a time.

And

When I am done with the task then I must have the ability to release the access of the task so that other users can access the form and work on it

And

When I have released the access to the form then I want the changes that I have done to be saved for other users to be see the changes.

And 

When the form is locked other users must see the data in the form as readonly.

AC2:

Given that I am itil_admin

Then I want an ability to force release a form that is locked by a user.

When I force release a form then the form will be editable to other users and the work done the other users who had locked it will be lost.

 

1 REPLY 1

vjain30
Tera Contributor

Did you find a solution for this?