Hi All,I have a scenario whenever end user clicks on a link in service catalog(record producer), excel template should get downloaded to their systemHow do i achieve this?Any help will be highly appreciated.Thanks,Jennifer
Brand new to ServiceNow - long time ServiceCenter developer. We probably need our own support group...Anyway, I'm playing around in the public sandbox, and I can't seem to follow the instructions for reusing a choice list by referencing another tab...
Hi All,I have created textarea field on ui page<textarea type="text" style="margin: 0px;width:300px;height: 64px;" > </textarea>and a submit button <button class="listactions" type="submit" onClick="return submit();" id="submit" name="submit" > ${g...
Hi All,I need duration of RITM by OOB, When i resolve incident , I am getting duration field auto populated but for RITM when I close complete, duration field is not auto populated. Is there any way to achieve this by OOB without any customizations. ...
Hi,I'm trying to test the REST API in order to send requests on the incident table.Each day I create a test user with the "rest_service" profile on Service Now's sandbox : ServiceNowI was able to create incidents successfully for 2 days.But now I g...
how can i show only active users on sys_user.list table using a business rule!!!
Hi all,I was wondering if there is a way to populate fields (not variables) on RITM forms? Everything I've read talks about populating variables but I'd like to have the fields set as well based on what users send to SN via emails. Any help or sugges...
Hi All,I have requirement to show the list of variables and its values in Condition (type: Condition) field based on another field "item"(Reference, Referencing sc_cat_item table).As of now the condition field is dependent on the field "Table"(Type: ...
In a script include I want to get the column datatype. var gr = new GlideRecord('cmdb_ci_solaris_server');gr.setLimit(20);gr.query();if (gr.next()){var ele = gr.getElement('name');}from the above code I get the glideElement. Is there any method which...
I want to know where the redirection is defined that Global search result in CMS will be displayed in page search_results.do
Hi Team,I am writing a business rules by selecting filters and action what it has to do, when things match to the condition set. But to no availfor some reason its not working. Could you please suggest a script that I can write to get this in place.B...
Is there any way to hide radio button (question choice under a MULTIPLE CHOICE variable type) for business users (non-ITIL users)?
We are very new at using the ServiceNow HR module. Our priority field is automatically populated according to the priority lookups. We would like to override the lookups from time to time when HR calls to rush a case. Currently when we rece...
I have a field on my sc_req_item table. I am displaying this field on a catalog task. I am trying to hide this field with certain tasks and show with others. I am using this as my script:g_form.setDisplay('sc_task.request_item.u_choose_a_pc', false);...
I have a situation where I need to query our groups via GlideRecord and I need to check if "type" is either null or does not contain one of the types. I've tried a few different ways of doing this, but either don't return the null types, return all g...
