Hi All,I want the current user's location in the service portal page. I used the below codeHTML:{{data.location}}and in the Server Script:data.location = gs.getUser().getLocation(); Below is the error I get-Server JavaScript error Cannot find functio...
I have a scenario where I made a user A as delegate to User B, user A gets the email but not user B, below are further details1. Notification = Incident Opened and UnassignedGuillermo Frohlich has subscribed for this notification but has added an add...
I have the following code to make it so that I could use HTML in the help text. This is in an on load script that is in the catalog item client scripts. How can I get this to work in the new Service Portal?function onLoad() { //Type appropriate...
Hi all,I have a client script where i need to get the value of a hidden field in a form is it possible?script:-------var a = g_form.getValue('task_number');alert(a);I am not getting any value when i give alert.Thanks.
Hello,Currently trying to figure an issue out, any help would be appreciated. Currently on RITM and Catalog Task all variables are being set to read only, with the exception of one. I do not wish this to be the case, and I've checked the usual cu...
Hi All,I have an intermediate table in service now that will be act like a source table when LDAP schedule load runs.So my source table will be 'imp_location' & the target table is 'cmn_location' (this configuration is done by someone)When I check t...
There are some additional time zones added such as:1.GMT 13:00 Tonga Standard Time (Tongatapu)2.GMT United Kingdom Time (London)3.GMT 05:30 India Standard Time (Kolkata)For instance when i use "Asia/Kolkata" instead of "GMT 05:30 India Standard Time ...
HI thereWe're building a Service portal and while talking about the layout on a mobile device, it just hit me that I can't find a way to identify what type of device a user is logged in with. I would like to do the following: Identify the deviceAndro...
Hello Dear,Can I use in ui policy script condition the previous or current? I would like to run the ui policy if the previous.state is closed complete.Thanks,Lilla
Im wondering if anyone know how I can use templates within call.We had this function in our old system and ServiceDesk used it alot.To explain it abit more. if Im looking at a call and for example say it is an incident. I then choose call_type "incid...
Hi,I want user to choose a user in Ui page page in the reference field and want that value to be a part of another reference field query<g:ui_reference name="user" id="user" table="sys_user" /><g:ui_reference name="incident" id="incident" table="inci...
Hi Team,This is a relatively simple question but unfortunately i do not know the exact syntax to use. In our service portal > catalog items > there is a phonenumber field. I have written a catalog client script to validate the phone number field to h...
Hi Folks, I have a requirement to make incident form for Itil and end user. When I search for Incident in left navigation it shows me one incident menu. Where should I get End User incident form?Should I create it for End User?Please sugges...
How to get the number of users logged in on each node through script? I know these stats are available in System Diagnostics page, but is there a way to pull that data to a script?ThanksDivya Yamani
Hi,I am working on Incident form List view. Based on the cell color of priority, i want the whole row to be colored by the same color. Suppose priority is critical i want the whole row to be red.I do not want to create style for each and every fiel...
