Resolved! role to create new CI for itil user
Hello Experts,I have to provide a role to create new CI to itil role.Can anyone suggest me what role should I provide to an itil user and what are the table will it get exposed.Thanks.
Forum Posts
Resolved! Approval records not being created by Workflow
Hi,I've been trying to get workflow approvals running on a custom table in my instance but I'm a little stuck at the moment with the approval records not being generated. Basically, on the custom table record I have a UI Action button that sets the A...
Resolved! Calculate Elapsed Time
This is a simple question, but I am truly atrocious with anything involving calculating date/times.I have two date/time variables (u_start, u_end). What I want to have happen is to populate another variable (u_elapsed) on the form telling me how much...
Discovery Probes and Sensors
We recently upgraded our instance from Eureka to Geneva.Custom probes are not working, in the discovery dashboard we are getting Major Minor version mismatch.We fixed that though few probes are not working, what might be the issue here?Do we have to ...
Resolved! Clarify table elements: incident_state vs state; active
Hello,What is the difference between incident_state and state on the Incident table? How are they used (out of box)? What is their relationship?Active Field (not specifically the incident table): What is it used for? What sets the switch? W...
Resolved! Hide multiple field messages on same variable with hidefieldmessage
If a user types in the wrong text in a field, a field message appears. After they enter the right text in the variable, the hidefieldmessage() clears out the field message. But, what if they enter the wrong text more than once. There are two or...
Hiding "New" Button on Related List Based off of Parent Variable
I have two tables: The first is u_supply_requests and u_supplies_to_order. I created a related list on the u_supply_request form to include related u_supplies_to_order. What I want to have happen is when the u_supply_request form's u_state != 2, hide...
Resolved! set value on requested item using catalog client script
Hi,I have been trying to set a value on my requested item form through an OnSubmit catalog client script, but to my surprise i'm unable to set it.I'm wondering what went wrong, i have also included a timer for 30 secs on the workflow which didn't giv...
Catalog Tasks getting cancelled automcatically
In my workflow, i have a catalog task which is connected to another catalog task. and i have wait for condition also. On closure of Task 4, task 6 should be created but in my scenario, task 6 is created and getting cancelled while the RITM is getting...
Resolved! fields on mobile view not appearing
Hi,We have been configuring a mobile view and we have added several fields, but there are two fields which are not appearing at all. We have tried to recapture the form layout several times but it doesnt seem work. Has anyone faced this kind of issue...
Resolved! Number of records display in list view
Hi All,I want to modify the number of records displayed in list view.Is their any way to do it?Any help much appreciated!!Regards,NJ
Resolved! Get the Call Stack in a Business Rule
I'm having a hard time finding the source of an update to a record. I have identified a condition that I can use in a business rule on update of the table, and that allows me to abort the unwanted update. However, it would really be nice if there...
Resolved! Displaying request item comments in catalog task
Hi Friends,I would like to be able to show the request item additional comments in the catalog task, to make it easier for ITIL users to interact with the clients.I found this thread: Using RITM vs Catalog Tasks which suggests to add request item > a...
Resolved! How can I insert a record into cmdb_rel_ci using the sys_id for the reference columns?
I'm using the web service api to load VM ESX servers, VM instances, etc. After my load, I'm also trying to build the relationships between the VM records by using the cmdb_rel_ci table. This table holds three primary references: 1) the parent rec...
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