Aborting Asset to CI sync due to pointer mismatch?
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02-27-2020 05:53 AM
Making changes to asset tag under alm_asset but notice the script shows
*** Script: Aborting Asset to CI sync due to pointer mismatch
Wondering if anyone has seen this?
I assume it is a ci and alm_asset not having the asset tag the same.
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02-27-2020 06:32 AM
A similar issue happened here https://community.servicenow.com/community?id=community_question&sys_id=36d6cba5db1cdbc01dcaf3231f96...
so the business rule Update Asset fields on change
and the script include that displays the warning is AssetAndCISynchronizer
still trying to understand this. Does this mean it will make changes to the alm_asset but not the ci?
/*
* Update the fields of destination record with information from source
* record but do not trigger an update of the destination record itself
* if asynchUpdate, destination will be modified even if source hasn't changed
*/
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02-28-2020 06:05 PM
I Found out that this was caused by a alm_asset with a ci with a asset field that did not point back to the asset. so it made the changes to the alm_asset but not to the ci one and the business rule Update ci fields on change.
