About how to automatically send mail with syslog as a trigger

__ __2 · ‎08-08-2023

Hi.

I would like to automatically send an email when a record containing a specific message is inserted in syslog.Is there a good way to do this?

Peter Bodelier · ‎08-08-2023

I believe ServiceNow prevents Business Rules or Notifications to run on the syslog table due to the high amount of entries that could exist within the syslog table.

The only way I could see this working is to use a scheduled job, to gather the information and mail it.
Maybe a scheduled report could work as well, but I am not sure.

Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.

View solution in original post

Peter Bodelier · ‎08-08-2023

I believe ServiceNow prevents Business Rules or Notifications to run on the syslog table due to the high amount of entries that could exist within the syslog table.

The only way I could see this working is to use a scheduled job, to gather the information and mail it.
Maybe a scheduled report could work as well, but I am not sure.

Help others to find a correct solution by marking the appropriate response as accepted solution and helpful.