About Incident and Slack DM reminders

Kentaro Numata
Tera Guru

Hi, It's Kentaro.

I have a question about Incident and Slack DM reminders.

 

We operate an inquiry system at Incident.

If there is no progress within 5 business days after Assigned to User replies to the comment, I would like to remind Opened by User via Slack DM.

I would like to implement it using Flow Designer. But while I know how to send a DM on Slack, I don't know how to set up a trigger.

If anyone knows, please give me an example implementation.

 

Also, is it possible to implement it with a simple batch system with Updated as the key?

 

Thanks,

Kentaro.

 

 

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