How to pass EccQueue parsing response back to Scheduled job/another business rule/widget server

[Kishore4321]

Hi all,

We are calling REST API in Portal widget server script, to get execute this API sometimes it is taking huge time. for user keep on spinning showing. 

To avoid this , we are planning to create BR on ECC QUEUE (After/Insert , current.agent_corelator =="REST.getCusterDetail" )  table and parse XML output there only send response back.

Request : After parsing Ecc_Queue  payload XML in Business rule  how to send that parsed response back to Widget ?  because we are calling REST API in widget , so expecting response back to there .

Does it possible to send response back from BR to Widget  ? Looking for any suggestions,  Idea's ?

[Maik Skoddow]

Hi you will need a record watcher. See the following explanations: 

• https://serviceportal.io/docs/documentation/widget_record_watch.md 
• https://developer.servicenow.com/dev.do#!/learn/courses/washingtondc/app_store_learnv2_serviceportal... 

[Kishore4321]

Perfect  for Widget 

spUtil.recordWatch($scope,"ecc_queue","agent_coorelator=REST.getCustomerDetail",function(name){  
    console.log(name.data); 
    });
  }

like watcher, do we have any possibilities for Scheduled job to get BR data  ? that's okay if nothing was there for Scheduled jobs .
I can see setRequestBody option, let me know can i use this or not.

[Kishore4321]

Can someone share any suggestions or ideas 

Kindly let me know does it achievable or not ( pass BR returning data into scheduled job/widget server code)