Accenture Interview Question Asked !!

[SandeepKSingh]

Q :- You need to create a UI Action button that, when clicked, will automatically change the state of an incident to "Resolved" and also set the "Resolved by" field to the current user. How would you write the script for this UI Action?

[Ravi Gaurav · Accepted solution]

Hello @SandeepKSingh 

You can write the below script in UI Action.

Fill out the necessary fields:

• Name: XXX
• Table: Incident
• Action name: resolve_incident
• Form Button: Checked
• Onclick: Leave blank (to use the server-side script).
• Condition: current.state != 6 (to display the button only if the incident is not already resolved).

if (!gs.hasRole('itil')) {
gs.addErrorMessage("You do not have permission to resolve incidents.");
return;
}

current.state = 6; 
current.resolved_by = gs.getUserID();
current.resolved_at = new GlideDateTime();
current.update();

action.setRedirectURL(current);

[Community Alums]

Hi @SandeepKSingh ,

For resolving an incident, it's important to ensure that the Resolution Notes or Work Notes field is filled in, as it is a mandatory field in most configurations. Here's how you can create a UI Action button to automatically change the incident's state to "Resolved" and set the "Resolved by" field to the current user:

and try this ui action script

// UI Action Script

function resolveIncident() {
    // Check if the form is valid (especially mandatory fields)
    if (!g_form.isValid()) {
        return; // Stop execution if the form is invalid
    }

    // Get the current record's sys_id
    var sysId = g_form.getUniqueValue();

    // Add a work note (resolution note)
    var resolutionNote = g_form.getValue('close_notes'); // Get the value from the close notes field
        if(!resolutionNote){
                g_form.showErrorBox('close_notes', 'Resolution Note is mandatory.');
                return;
        }

    // GlideRecord to update the incident
    var grIncident = new GlideRecord('incident');
    if (grIncident.get(sysId)) {
        grIncident.setValue('state', 6); // Resolved state (check your instance for the correct value)
        grIncident.setValue('resolved_by', g_form.getUserId()); // Set resolved by to current user
        grIncident.work_notes = resolutionNote; // Add the resolution note
        grIncident.update();

        // Refresh the form to reflect the changes
        g_form.submit(); // Use submit for a full page refresh
        // OR g_form.save(); // Use save for an AJAX save (might not refresh related lists properly)
    }
}

[Community Alums]

Hi @SandeepKSingh ,

For resolving an incident, it's important to ensure that the Resolution Notes or Work Notes field is filled in, as it is a mandatory field in most configurations. Here's how you can create a UI Action button to automatically change the incident's state to "Resolved" and set the "Resolved by" field to the current user:

and try this ui action script

// UI Action Script

function resolveIncident() {
    // Check if the form is valid (especially mandatory fields)
    if (!g_form.isValid()) {
        return; // Stop execution if the form is invalid
    }

    // Get the current record's sys_id
    var sysId = g_form.getUniqueValue();

    // Add a work note (resolution note)
    var resolutionNote = g_form.getValue('close_notes'); // Get the value from the close notes field
        if(!resolutionNote){
                g_form.showErrorBox('close_notes', 'Resolution Note is mandatory.');
                return;
        }

    // GlideRecord to update the incident
    var grIncident = new GlideRecord('incident');
    if (grIncident.get(sysId)) {
        grIncident.setValue('state', 6); // Resolved state (check your instance for the correct value)
        grIncident.setValue('resolved_by', g_form.getUserId()); // Set resolved by to current user
        grIncident.work_notes = resolutionNote; // Add the resolution note
        grIncident.update();

        // Refresh the form to reflect the changes
        g_form.submit(); // Use submit for a full page refresh
        // OR g_form.save(); // Use save for an AJAX save (might not refresh related lists properly)
    }
}