In Service portal After submit the request i i need RITM number not REQ

[rajibosss11]

Hi Experts,
When I submit a catalog item in the Service Portal, it redirects to the default landing page with the generated REQ number. I would like to redirect to the RITM number instead. How can I achieve this?
Can anyone share the code for this? Thanks.

[iekosmadakis · Accepted solution]

Hello @rajibosss11 !

A streamlined approach to redirecting users to RITMs without introducing complex customizations that could negatively affect the Portal (especially after future upgrades) is to leverage Page Route Maps.

Fortunately, a few years ago, @Kieran Anson published an update set (and a community post) that simplifies this process. It allows redirection to RITMs instead of the request record, all without the need to clone widgets, write additional client scripts or implement other custom logic. You can find the update set here: https://developer.servicenow.com/connect.do#!/share/contents/6143266_redirect_to_ritm?t=PRODUCT_DETA...

By committing this update set, you will be able to configure each catalog item individually to redirect to the request item record rather than the order status/request page just by toggling the 'Redirect to RITM' field on the RITM form.
Additionally, a global system property (x_295070_req2ritm.redirect_override) allows you to enforce redirection to RITMs regardless of item-level settings.

Please consider marking my answer as helpful and accepting it as the solution if it assisted you in any way.

[Rafael Batistot]

Hi @rajibosss11, you can try with a msg after your submit you form 

add a business rule, after with the condition your item 

and the script you insert gs.addInfoMessag() 

something like that: 

“var str ='<a href="https://www.google.com"   target="_blank" >Google </a>';

gs.addInfoMessage(str );”

Open the url page of your RITM and get the URL, probably will contains the RITM id there 

you change to “var ritmSysId = current.sys_id”

as i know is not possible to change of REQ to RITM, but with it every time that you create a gs info message will be disparates with a link to direct in the RITM

[iekosmadakis · Accepted solution]

Hello @rajibosss11 !

A streamlined approach to redirecting users to RITMs without introducing complex customizations that could negatively affect the Portal (especially after future upgrades) is to leverage Page Route Maps.

Fortunately, a few years ago, @Kieran Anson published an update set (and a community post) that simplifies this process. It allows redirection to RITMs instead of the request record, all without the need to clone widgets, write additional client scripts or implement other custom logic. You can find the update set here: https://developer.servicenow.com/connect.do#!/share/contents/6143266_redirect_to_ritm?t=PRODUCT_DETA...

By committing this update set, you will be able to configure each catalog item individually to redirect to the request item record rather than the order status/request page just by toggling the 'Redirect to RITM' field on the RITM form.
Additionally, a global system property (x_295070_req2ritm.redirect_override) allows you to enforce redirection to RITMs regardless of item-level settings.

Please consider marking my answer as helpful and accepting it as the solution if it assisted you in any way.

[mathieu_belgium · Accepted solution]

Works like a charm!