Access for email ,attached in activity log

[ujjwal Gautam]

Hi,

If any email notification is sent/ recieved for particular ticket. It is displayed in worklog of record.

For me email is displayed, i am having admin role. But for other team member, who are not having admin role, it is not displayed.

Is there any specific role required to access this notification in activity log.

Please  suggest.

Thanks

Ujjwal 

[Mohith Devatte]

hello @ujjwal Gautam ,

there are two fields here 

1)Additional Comments  --> which are visible to end users or customers

2) Work notes --> which is used for internal communication which is not visible to customers or end users

So in order to show the log for end users the email log needs to be posted in additional comments which will be then visible 

Check additional comments check box like below

Then configure send/receive emails for additional comments 

please mark my answer correct if this helps you

[ujjwal Gautam]

issue is for same record few user are able to see email notification in Activity log and few are not able to see.

[Mohith Devatte]

then i think the solution provided by @Aman Kumar might help you 

please check that 

[Aman Kumar S · Accepted solution]

This is due to the users not having the correct roles.  The visibility of emails displaying in the activity stream is controlled by the system property glide.ui.activity.email_roles. 

Sent emails don't display in the activity stream for certain users