Access GlideRecord from within service portal widget.

[Patrick69]

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How can I run a Glide query from in a widget? (Service Portal)

This code runs fine in the script-background editor, but it doesn't work in the Server-script section of my widget:

var grTask = new GlideRecord('task');
grTask.get('number', "REQ0323232");  // hardcoded good sample
destination_sys_id = grTask.sys_id;

When I run the code in Scripts, I get:

*** Script: sys_id: 0f4d...905

When I run it in the widget, I get:

{}

To elaborate on my Widget code:

Body HTML template

data.test={ {data.test} }

Server script

(function(){
  var destination_sys_id = "initialized";
  var grTask = new GlideRecord('task');
  grTask.get('number', "REQ0323232");
  destination_sys_id = grTask.sys_id;
  data.test = destination_sys_id;
})()

[Brad Tilton]

You should be able to do access GlideRecord from your service portal widget. When you say it doesn't work, what you do mean? It looks like you're assigned the sys_id of that record to an already declared server side JS variable. What are you doing with that variable that makes you think it doesn't work?

[nataliya_b · Accepted solution]

instead of

destination_sys_id = grTask.sys_id; 

try this:

destination_sys_id = grTask.sys_id.toString();

[Brad Tilton]

Generally, you want to use getters and setters when working with GlideRecord, so I would do grTask.getValue('sys_id') rather than grTask.sys_id.toString().