Access issue in PA Dashboard

[Devansh00]

Hi all,

I have been trying to add one person in the Dashboard for the view only for that we have made a group like,

Dashboard access group but when i am adding the person that person not able to see the dashboard instead the below error is coming any solution for this... see the attached screenshots. 

Where i am trying to add the person directly with that role even in this situation it is not working.

[Ankur Bawiskar]

@Devansh00 

is admin able to view?

are you sure your dashboard has some component in it?

[Dr Atul G- LNG]

Hi @Devansh00 

This issue occurs occasionally. Please repair the plan once and then attempt the operation again.

[Tanushree Maiti]

Hi @Devansh00 

Make sure user has proper role and access on all underlying reports.

As per KB0656248 : After sharing a Performance Analytics dashboard with a user, that user can still not access the dash... ,

Cause :Though the dashboard has been shared with the user, it can also be restricted to specific roles in the dashboard properties.

If the user does not have the roles the dashboard is restricted to, he/she will not be able to access the dashboard even when it has been shared with that user.

Resolution:

To check the restrict to roles permissions on the dashboard:

1. Open the dashboard as the owner or user that can also share it, for example, a pa_admin user
2. Click on the More Actions button, also known as the hamburger icon, on the left of the dashboard name dropdown
3. Select Dashboard properties
4. Click the edit icon for the restrict to roles field to add/remove roles. If the dashboard should be accessible to users without roles, ensure there are no roles in this list. If there should be a role based restriction, ensure that anyone who is supposed to have access to the dashboard, also has that role.