Access Issue: User Without Roles Cannot Read Custom Table Data

[Erica2]

I created a List Collector variable to retrieve records from a custom table, applied read ACLs at the record level, and assigned the public role. Why are users without any roles—and even those with the ITIL role—still able to see the data?

Any suggestions or insights would be greatly appreciated.

Thank you

[Erica2]

@Ankur Bawiskar 

That was my mistake when I submitted the request I didn’t review it carefully. What I meant is that the data is not showing for users with the ITIL role, as well as those without it.

[Ankur Bawiskar]

@Erica2 

I already provided the workaround above.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Erica2]

@Ankur Bawiskar 

We prefer to use the List Collector variable because it allows users to select multiple values. If the Select Box variable offered the same functionality, we would consider switching to it.