Access Service Catalog from backend

[simonaballari]

Hi, while I'm in the ServiceNow backend I need to see and "navigate" the Service Catalog. In particular, a Service Desk agend shoud be able to see the Service Catalogue and open requests on behalf of an End User.

Any suggestion?

Thank you

[Alberto Consonn]

Hi,

from the backend, go to Self-Service > Service Catalog.

Please, remember to mark Correct or Helpful if you find my response useful.

Cheers
Alberto

[simonaballari]

Thank you Alberto; the fact is that in my instance when I go to Self-Service > Service Catalog I see an empty page. So I thought there was another way. But it is probably an issue on my instance.

Simona

[Alberto Consonn]

Check here:

For example, if the default service catalog has no catalog portal page record, the system sets sysparm_view to catalog_Service_Catalog. With this setting, when you navigate to Self-Service > Service Catalog, you view a new and apparently blank catalog_Service_Catalog portal page, instead of the existing and populated catalog_default portal page.

To correct, go to the Sites related list on the Catalog form and add a new catalog portal page record manually.

For any more info, refer to the official documentation below:

Set up catalog portal pages

I hope this will be helpful for your need.

If I have answered your question, please mark my response as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

Thank you

Cheers
Alberto

[dvp · Accepted solution]

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