Access to change the view on a defect form

Go to solution
Jen11
Tera Expert

‎08-14-2024 09:53 AM

On the defect form, we have different types of view.  There are some users who do not see the option to change the view.  How can i give them access to change the view?

 

Jen11_0-1723654398371.png

 

 

 

0 Helpfuls
  • 429 Views
1 ACCEPTED SOLUTION

Go to solution
Slava Savitsky
Giga Sage

‎08-14-2024 10:48 AM

Access to changing form views is controlled by "view_changer" role. Users with that role can switch between views on any form. There is no possibility to make it available on a per table basis.


Blog: https://sys.properties | Telegram: https://t.me/sys_properties | LinkedIn: https://www.linkedin.com/in/slava-savitsky/

View solution in original post

0 Helpfuls
5 REPLIES 5

Go to solution
Hemanth M1
Giga Sage
Giga Sage

‎08-14-2024 10:06 AM

Hi @Jen11 ,

 

Check if there any view rules on the defect table

HemanthM1_0-1723655151215.png

 

more info here to check: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547232 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
0 Helpfuls

Go to solution
Jen11
Tera Expert
In response to Hemanth M1

‎08-14-2024 10:25 AM

Thank you @Hemanth M1 , but I would like to user to see the different views in the context menu: 

 

Jen11_0-1723656295116.png

 

0 Helpfuls

Go to solution
Hemanth M1
Giga Sage
Giga Sage
In response to Jen11

‎08-14-2024 10:36 AM

Hi @Jen11 ,

 

Verify by go system UI > views >serach with one of the above view and see if hidden from non admin users or any roles defined or its only form view/list view

 

HemanthM1_0-1723656926056.png

 

HemanthM1_1-1723656964264.png

 

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
0 Helpfuls

Go to solution
Jen11
Tera Expert
In response to Hemanth M1

‎08-14-2024 10:47 AM

@Hemanth M1  none of them are hidden

0 Helpfuls