Access to change the view on a defect form

Jen11 · ‎08-14-2024

On the defect form, we have different types of view. There are some users who do not see the option to change the view. How can i give them access to change the view?

Slava Savitsky · ‎08-14-2024

Access to changing form views is controlled by "view_changer" role. Users with that role can switch between views on any form. There is no possibility to make it available on a per table basis.

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View solution in original post

Hemanth M · ‎08-14-2024

Hi @Jen11 ,

Check if there any view rules on the defect table

more info here to check: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547232

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025,2026

Jen11 · ‎08-14-2024

Thank you @Hemanth M , but I would like to user to see the different views in the context menu:

Hemanth M · ‎08-14-2024

Hi @Jen11 ,

Verify by go system UI > views >serach with one of the above view and see if hidden from non admin users or any roles defined or its only form view/list view

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025,2026

Jen11 · ‎08-14-2024

@Hemanth M none of them are hidden