Access to only Incident Module

[Vivek13]

Hi Experts,

I want to give access only to the Incident Module for certain users.

By default the users will be allocated with the snc_internal role once they are onboarded which will give them access to various other applications as we have a many ACL's based on snc_internal role.

What is the best way to do this? 

[Sumanth16]

Hi @Vivek13 ,

You already have a user role called 'sn_incident_read'  and 'sn_request_read' that basically gives read access to the Incident Management application & Request Management and related functions. It comes as part of the 'ITSM Roles' plugin. Please go through the below documentation to see what roles would be available with this plugin - 

Request ITSM Roles — Incident Management

If this 'sn_incident_read' role and 'sn_request_read' serves your purpose, then you can request activation of this plugin.

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Thanks & Regards,

Sumanth Meda

[Vivek13]

Hi,

Thanks

In this case the users are also going to have the sn_incident_write role along with the sn_incident_read role as they will also work on the Incidents.

The thing is I can assign the sn_incident_write to these users for which they will get the access to Incident module.

As I mentioned by default the users will be get the snc_internal role auto added by the system once they are onboarded which will give them access to various other applications as we have a many ACL's based on snc_internal role.

Even if we remove the snc_internal role it will be added back by the system and it's done through a system property and we can't make any changes to that property.

[Aman Kumar S]

Hi @Vivek13 

When you enable the "Request ITSM Roles — Incident Management" plugin, that automatically updates your ACL to handle the scenario.

[Harish KM]

Hi @Vivek13 OOB incident application is visible only for ITIL users and sn_incident_read as per below screenshot. How ever snc_internal users will be able to see incident records under self service application if they are the caller.

In servicenow Modules are visible based on roles