Access Virtual Agent Conversation history

giuleppo · ‎02-28-2023

Hello everyone,

I'd need to access a virtual agent conversation's history to analyse them.

I looked through the forum and didn't seem to find a suitable way to do that via API.

I know about a sys_cs_conversation table, but can't find it anywhere.

Can anyone help me?

Thanks

Ratnakar7 · ‎03-04-2023

You can get history from interaction table, please find below link:

Virtual Agent interaction records

Thanks,

Ratnakar