VIP user priority over incident

[Sai Prakash Gup]

Hi,

             when we select the impact user as VIP in incident form, Then priority needs to set automatically at '2' and if requires the priority needs updgrade to Priority '1' basedon impact user request .

 please suggest the best solution .

Regards

Guptha

[Manikandan Than · Accepted solution]

Hello @Sai Prakash Gup ,

We can write an Onchange Client script on Caller field with below code

var caller = g_form.getReference('caller_id', vipuser);

function vipuser(caller) {

if (caller.vip == 'true') {

// Depend upon the Priority you can set the Imapct and Urgency.

g_form.setValue('impact', 1);
g_form.setValue('urgency', 1);

}
}

Kindly mark it correct and helpful if it solves your issue.

Thanks and Regards,

Manikandan Thangaraj