Accessing Inserted Record in Notification Content

[andreea_luca]

Hi,

I have a notification that is sent when an event is fired. The event occurs when a record is inserted into the table.

How can I access the record inside the notification? As you can see in the screenshot, I tried using a variable selected within the notification content, but it doesn't seem to work.

Does anyone have any ideas?

[Sujatha V M]

@andreea_luca  You can use "Notification Email Scripts" to access the related record and display it on the notification as mail script. 

Reference link : https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/script/server-scripting...

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[BrahmjeetTanwar · Accepted solution]

Hey Andreea,
Are you firing this event from business rule on record insertion? If yes, then please pass the the "current" gliderecord object in event params and then create a notification email script and access the information using event parameter - event.parm1.variablename and then use that email script in notification using syntax - ${mail_script:scriptname}. Please let me know if you have any questions 🙂

Thanks,
Brahm!

[andreea_luca]

Record insertion

[BrahmjeetTanwar]

great! Please pass current object in parameters of event and then use same in notification email script.

Do you need further help with the code?