ACL in kb_knowledge or kb_knowledge_base table to restrict article's access?

ashwanikumar
Tera Expert

‎05-30-2019 03:18 AM

Hi All,

 

In which table should i write ACLs to restrict read access for the IT Knowledge articles?

while debugging i noticed knowledge article's read access is granted from knowledge base table.

Thanks,

Kumar

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Dinesh Kotni1
ServiceNow Employee
ServiceNow Employee

‎05-30-2019 03:24 AM

It is recommended to restrict article access using User Criteria.

You can create Can Read/Can Contribute criteria at IT KB so that all the articles under IT Knowledge Bases are restricted based on these criteria.

 

You may find the following documentation helpful.

 

https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/product/knowledge-management/task...

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