Hide custom knowledge articie field

[YvanMartino]

We've added a custom Journal field for knowledge articles and we only want to show it on kb_knowledge forms and not show up in kb_view.

ACLs on kb_view doesn't allow me to select fields.

UI Policies won't let me choose kb_view, so those aren't an option.

What other options do we have?

[Tanushree Maiti · Accepted solution]

Hi @YvanMartino 

Create the Read ACL (Field Level ACL):

• Navigate to System Security > Access Control > click New.
• Set Type to record.
• Set Operation to read.
• In the Name field, select your custom Journal field (like u_your_journal_field) on the kb_knowledge table.
• In the Requires role section, add the roles that should be allowed to view this field on the form (e.g  itil, knowledge_admin as per your requirement).

Note: Service Portal and kb_view utilize the public/guest session or end-user roles by default. By explicitly restricting read access to fulfiller roles via ACL, the system automatically omits this field for end-users on standard knowledge views and Service Portals.

[Aanchal Agarwa1]

Hey @YvanMartino 

kb_view is a separate view of kb_knowledge. The form layout for each view is managed independently. Simply ensure your custom journal field is only added to the Default view form layout and not included in the kb_view form layout.

1. Open a Knowledge Article record
2. Switch to the kb_view view (top-right view switcher or URL param sysparm_view=kb_view)
3. Right-click the form header → Configure → Form Layout
4. Remove your custom journal field from the Selected column
5. Save — the field will no longer render on that view