ACL on RITM

[Ganesh Aher]

How to give access of RITM table to the approver of RITM Record so that they can view and add comments on RITM record by ACL.

[suvro]

You have to give them ITIL role

[Jaspal Singh · Accepted solution]

For viewing you need to modify ACL of type read on RITM table's Comment field & check if logged in user is approver for the record

For adding comments yo uneed to modify ACL of type write on RITM table's Comments field  & check if logged in user is approver for the record

OOB platform restricts it to ITIL

Alternate way would be to copy comments from RITM to Approval record & copy comments from RITM to Approval record if you wish to avoid update of ACLs