ACL "description" field for Rest API

[Anna6]

Hi,

I need to open an incident through REST API. I've an account with "web_service_admin" permissions, but it's not enabled to write into "Description" field of the incident.

I can't have an "admin" role to use this webservice, but I need to set a value into "description" field.

How should I do?

Thanks in advance

Ciao

Anna

[Anna6]

Hi @Jaspal Singh,

I'v created successfully the new ACL Role on "Description" field, it works!

Thanks.

Anna

[Ankur Bawiskar]

Hi,

In that case I don't believe this will be a good approach since you will require individual field level ACLs for writing.

Regards
Ankur

[Ankur Bawiskar · Accepted solution]

Hi Anna,

Basically if you have "snc_internal" role then you should be able to create an incident and write to most of the fields.

If you have specific field level WRITE ACLs on short description or any other fields then you would require that role as well.

Regards
Ankur

[Anna6]

Thanks, using this role it seems to work fine.

[Ankur Bawiskar]

Let me know if I have answered your question.

If so, please mark response as correct & helpful so that this thread can be closed and others can be benefited by this.

Regards
Ankur