ACL Read on Incident not showing records

[Dazler]

Hi,

I have been task with creating a new role that allows a user to only be able to edit 1 fields on the Incident table.

I started with creating a read ACL and adding in the new role, but when I tested the role it does not show any records in the Incident list view.

I ran the system security debug and it shows that the Read ACL for the role I create resulted true.

But still I cannot read the records.  It's also not letting me change the view of the list to Default View.  When I switch it to Default, it changes it back to Self Service view.

Am I missing something?

[Musab Rasheed]

Hello,

If you are fine with my response, Please hit like and mark my response as correct if that helps.

Regards

[Dazler · Accepted solution]

I figured out the issue, there is a business rule on the Incident table called Incident Query that is where the issue is.  That business rule would have to be updated.