Good morning developers, I have a service portal question. On the Ticket Conversations Page, I created two buttons that allows users to close their ticket if they accept the resolution or reopen the ticket if they reject the resolution. The buttons w...
Hi everyone,I have a problem, when selecting data for Car Name, if I select Other, there will be a Car Name 2 field that will be opened below. After data entry and Submit, I want the data entered in Car Name 2 to be added to Car Name's Choice list.Do...
I setup a ui page to be triggered by a UI Action. This popup allows the user to attach a document, set whether the contract is terminated with cause (a checkbox), and update the end date of the contract. I cannot for the life of me figure out how to ...
I have a requirement here. If anybody could guide that would be of great help.I need to copy attachment from a Requested Item and then insert that attachment to a data source.This has to happen for a specific Item (i.e.) (If I am requesting apple iPa...
Will all the users who are having ITIL role, will also have knowledge role by default?
The global search in the new experience only returns results of active records. The old global search would should show all results so you might get something like Change(0) because there are no active changes for the search term. The nice thing with...
Hi, I have the fields Category and Sub Category on the incident table. Sub Category values are dependent on Category. For some values on category there are sub categories and some of the values of categories don't have values in sub category. How can...
Hi All,I have a custom widget inside which I use a sn-record-picker reference field on a custom form as shown belowHTML<div class="row"> <div class="col-xs-6"> <div class="form-group"> <label for="firstname"><b>User Name</b></label> <sn-record-pick...
Hi, I have a field named Template which has value"short_description=Short Description for the Change^description=Longer Description^implementation_plan=Step 1 Step 2^backout_plan=Step 1 Step 2^test_plan=Step 1 Step 2^assignment_group=f956ff23878a8910...
I am using a dynamic filter with a record watcher. I have noticed that the record watcher, when given a filter including my custom dynamic filter does not seem to trigger. I am using standard recordwatcher subscribe with amb in a widget(see code belo...
I want to update the field value using GlideAggregate but as per the articles I went through, I saw that the value of a field can't be updated using GlideAggregate. Please help me with the code below: var ga = new GlideAggregate('x_amspi_smdrs_app_ol...
Hello experts,I am new to CMDB and want to know different ways to populate data in CMDB. please guide me with a simple example.Thank You.
We have a service catalog item where people can request resizing of SQL servers, and I have been asked to find a way to raise these via PowerShell & REST API. I can create incidents and requests, but I can't figure out how to create Request Items (RI...
Hi, I was wondering if it is possible to retrieve the sys_id of the file name of an attachment record and not the sys_id of the record.Like when you right-click on it but from a script ?I need to get it dynamically. Regards,
