ACL(s) for a specific requested item and that catalog task(s) assoicated with it?

othomas1
Kilo Guru

Good afternoon everyone,

 

Does anyone know if it is possible to restrict the requested item and the catalog tasks associated with the requested item to a certain group via ACL's?

I tried a table level and row level ACL but that did not work

 

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1 ACCEPTED SOLUTION

Prateek kumar
Mega Sage

I would do before query Business rule.

https://www.servicenowguru.com/scripting/business-rules-scripting/controlling-record-access-before-q...


Please mark my response as correct and helpful if it helped solved your question.
-Thanks

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9 REPLIES 9

Brian Lancaster
Tera Sage

I would change it to

if (!gs.getUser().isMemberOf('HR Functional Team')){

    answer = false;

}

Right not you are saying that if they are a member of the team then they get access but it is not reaming access for ITIL users as they already have access so by saying is not a member of the group return false it should only allow member of that team to access the requests and not override the ability to the user who submitted them to not have access.

 

Hello Brian,

 

Ill make that adjustment now, I will follow up with my progress.

Gundeep Singh
Giga Expert
You want only that group members can see this raised requested item or you want every can see it but only the particular group members can make the changes?

Hello Gundeep,

 

I want only members of that group to see the request item and catalog tasks associated with it.