ACL to allow Assignment Group user to add Request item in Change Request

[Apoorva D]

Hi All,

I am trying to provide access to Current assignment group user to add RITM in list view of Change Request. Now admin, catalog_admin, or sn_hr_core.case_writer are able to add RITM. Below i have added Script which i have tried but still i am getting ACL error saying "Unable to execute UI Action because user does not have permission to create the current record". Can someone help me out here please?

Thanks,

Apoorva

[Nidhi Agarwalla]

Hi Apoorva, for an ACL to be evaluated as true, the roles , condition and script , all must be evaluated as true. So if your user does not have catalog_admin, your script will not work. You can create another similar ACL on sc_req_item with just the script. 

Please mark my answer as correct/helpful if it solved your query.

[Apoorva D]

Hi Nidhi,

I have tried creating new ACL with only script but it din't work. I have modified in present script to include role but still it shows error to me. Any other way to resolve it? Please check the code which i have modified.

Thanks,

Apoorva

[nebiata]

Hi Apoorva,

We had the issue and followed this KB and were https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1281885 able to fix the issue.

please mark my my answer as correct.