Open the service portal my request and click on any request (incident)....there is a action is there.....from where it is coming? and how to customize it?
Hi Souvik,
This is coming from Standard ticket application. You can navigate to this module by typing "Standard ticket" in the left navigation. Refer to the incident table entry in the list below. You can customize this actions button by editing the "Incident Standard Ticket Actions" widget.
For an incident which is in New, In Progress & On hold, actions dropdown will display "Resolve" button to the user.
For a resolved incident, actions dropdown will display "Close" incident button.
Please read the below link before changing anything as it provides lot of features without editing the OOB widget.
Kindly let me know if this helps.
