Attachment variable on record producer not getting added as attachment on incident created

[ritaaudi]

Hi:

I created an attachment variable on a record producer. It seems that when the user adds the attachment and submits the form, it is not getting attached to the incident record created by the record producer. I see it creates the highlighted as example but does not get attached to the incident record.

Please advise.

Thank you, Rita

[Pranesh072]

You have to create a new field as file attachment and map the record producer attachment variable to it.

• In a record producer, when the variable is mapped to a task table field. This variable can be mapped only to the File Attachment field type of a task table.

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/service-catalog-management...

[ritaaudi]

Hi:

But I don't want to create a custom field on INC. I want it to attach to the existing attachment on INC, like this:

[Pranesh072 · Accepted solution]

You can use following script in record producer script section to attach the attachment to current record, you can update it accordingly 

var gr = new GlideRecord('sys_attachment');
if(gr.get(producer.attachment)){ //attachment field name
	gr.table_name='incident';     //copy to table name
	gr.table_sys_id=current.sys_id;//copy to record sys_id
	gr.insert();
	
}

[Jack9]

Although this works, it would be better to use gr.update(); instead of gr.insert();

That way you simply point the existing attachment to the proper record instead of making a copy