Action: Start Flow for RITM

[Mark Brogna]

I have created a custom action to start a flow for a newly create RITM within my master flow. It tests fine however, when launched from the master flow, I get the following error:

Here is my custom action:

here is my custom action within the master flow:

[ursnani]

Hi,
Can you clarify my below question
Are you creating RITM from Flow action "Create Requested Item" Script instead of Submitting Request ?

[Mark Brogna]

I am creating a new RITM and closing the existing RITM if a new existing software is suggested as an alternative to the request for new software.

[ursnani]

when you say you are creating a New RITM you were submitting the Request by using cart functionality ?

or directly gliding the sc_req_item table and inserting the record ?

[Mark Brogna]

the original request comes from a catalog request from employee center.