Clone profile - exclude users and preserve sso amd mfa

archie5
Tera Expert

‎05-15-2025 03:28 PM

Hi All,

To clone Prod to DEV, I am creating a clone profile. To exclude users table what should I do?

Also, to preserve sso and mfa on DEV, what needs to be done?

Thank you!

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Chaitanya ILCR
Mega Patron

‎05-15-2025 04:08 PM

Hi @archie5 ,

add following tables to the preservers and excludes

  • sys_user
  • sys_user_role
  • sys_user_has_role
  • sys_user_group
  • sys_user_grmember
  • sys_group_has_role
  • sys_user_role_contains
  • cmn_notif_device
  • customer_contact (only if you have the Customer Service Management plugin installed)

do the same with SSO and MFA related tables

here is the good KB knowledge on that

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0753118

 

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya